Clearing your cache in Firefox

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Clearing your cache and cookies may sometimes fix the technical problem you are experiencing.

To clear your cache in Firefox on a Mac:

  1. Open the Firefox browser.
  2. Click History from the main menu of the browser.
  3. From the History dropdown, click Clear Recent History.
  4. Select a time range of data to be cleared (Everything is recommended).
  5. Confirm that the following checkboxes are selected: Browsing & Download History, Cookies, Cache, Active Logins, and Form & Search History. Click Clear Now.
  6. Restart your browser. 

 

To clear your cache in Firefox Windows:

  1. Open the Firefox browser.
  2. Click the Open Menu button (top right of page)
  3. An Options window will open. Click Privacy & Security in navigation on left side of page. 
  4. Scroll to Cookies and Site Data. 
  5. Click the Clear Data button.
  6. A Clear Data window will open. Be sure the  following checkboxes are selected: Cookies and Site Data and Cached Web Content. Click Clear.
  7. Restart your browser.